Differences

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--- deptlab:cs101:howtoaskforhelp [2020/11/11 10:15] – [How to ask for help] localadmin
+++ deptlab:cs101:howtoaskforhelp [2021/09/01 13:39] (current) – [How to ask for help] localadmin
@@ Line 16: / Line 16: @@
 Email your Instructor or Faculty Advisor for help and include answers for any of the following questions that might be related to your problem. Just saying "Help, I can't log in" doesn't provide any information as to what is wrong.
+**If you are including a screenshot, be sure it shows necessary info and is legible!** An image that just shows the text "An error occurred" or one that is unreadable is {{:deptlab:cs101:bad_example_screenshot.png?linkonly|useless}}.
 **For connection problems:**
@@ Line 26: / Line 27: @@
   * What is the username you are using when trying to connect?
   * Where are you trying to connect from? (NDSU, Home, China, etc.)
-  * What happens when you try to connect? **Be specific.** Provide error messages or descriptions of behavior. If sending screen shots, **be sure** they are readable by humans.
+  * What happens when you try to connect? **Be specific.** Provide error messages or descriptions of behavior. If sending screen shots, **be sure they are readable by humans**.
   * Have you tried to connect FROM another computer?
   * Have you tried to connect TO another computer(s)? If yes, what is the computer(s) address?
@@ Line 35: / Line 36: @@
   * What type of computer are you using? (Windows, Mac, iPhone, etc.)
   * What language are you using?
+  * What IDE are you using and have you determined it is not an IDE problem?
   * What additional packages are you using? (Python libraries, JDBC Driver, MPI SDK, etc.)
   * What are you trying to accomplish? (Assignment number, project description, etc.)
-  * What is wrong? **Be specific.** Provide error messages or descriptions of behavior. If sending screen shots, **be sure** they are readable by humans.
+  * What is wrong? **Be specific.** Provide error messages or descriptions of behavior. If sending screen shots, **be sure they are readable by humans**.
   * What have to tried to do to fix the problem and what were the results.  Again, be specific.
@@ Line 48: / Line 50: @@
 ** For homework problems **
   * Ask your instructor, graduate advisor (if you are a graduate student), class tutor or learning assistant, or someone at ACE tutoring.
+  * QBB 248 is the CS Department's Tutoring room. Stop in for help.
   * Copying someone else can only help you fail. [[https://www.ndsu.edu/academichonesty/|Academic Honesty]]