Differences

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--- classes:csci125:start:rdptovm [2020/10/02 14:27] – [Troubleshooting RPD Connection Issues] localadmin
+++ classes:csci125:start:rdptovm [2020/11/09 13:31] (current) – [Remmina on Linux] localadmin
@@ Line 1: / Line 1: @@
 ====== Connecting to a remote windows desktop =====
-From a windows machine use the Remote Desktop Connection program or App found in most versions of Windows except for 'Home" versions.
+From a windows machine use the Remote Desktop Connection program (RDP) or App found in most versions of Windows except for 'Home" versions.
 Mac systems will need the Microsoft Remote Desktop app from the App Store to connect to a PC.
 Linux systems can use Remmina.
@@ Line 7: / Line 7: @@
 {{:classes:csci125:start:remotedesktop1.png?400| Enter the machines remote address}} Enter the machines remote address
-{{:classes:csci125:start:remotedesktop2.png?400| Enter your credentials}} Enter your credentials
+{{:classes:csci125:start:remotedesktop2.png?400| Enter your credentials}} Enter your credentials. It may be in the form of <domain>\<username>.
 {{:classes:csci125:start:remotedesktop3.png?400| Accept the security certificate}} Accept the security certificate
+==== When done with your session, log off the computer instead of restarting ====
 ----
-===== Remmina on Linux ======
+===== RDP on Linux using Remmina ======
 From a Linux machine in the CS244 lab. Use the installed [[https://www.remmina.org/wp/|Remmina]] application.
@@ Line 21: / Line 22: @@
 When the program starts you will need to provide the **IP address** of the remote computer. This was most likely given to you in an email message from support@cs.ndsu.edu.
 You will also need the **user name** and **password** provided in the same email. You may need to add additional Domain information depending if the computer you are connecting to is on a domain network. For CSCI 125 Fall 2017 do not add any domain information.
 [[classes:csci125:start:graphics_adjustment|Adjusting Remmina's Graphics Quality]]
@@ Line 26: / Line 28: @@
-----
+==== When done with your session, log off the computer instead of restarting ====
-When done with your session, log off the computer instead of restarting.
-----
+===== RDP on Android ======
+There are a number of RDP Apps available for Android devices. The interfaces are not always the best as the touchscreen to mouse button translation is imperfect.
+===== RDP on Apple ======
+There are RDP Apps available for iOS devices. We do not support apple devices so can not provide guidance. You are on your own.
-===== Troubleshooting RPD Connection Issues =====
-If you are having issues connecting to a computer remotely, please see if your error message is below and follow the resolution steps listed.
+----
-**IMPORTANT**
-  * Repeated failed attempts to a single computer will trigger automatic blocking of the PC you are attempting to for 24 hours. This means that all future attempts from an IP (If at home, any connected to your household router) will continue to fail for 24 hours. If your connection to a lab computer does not work, go ahead and try one or two more machines. DO NOT continue to attempt connections to multiple computers or you can also be blocked for 24 hours. If your computer or IP address has been blocked, we are unable to remove the block, nor can we tell you if it has been blocked. You will need to wait 24 hours to try again.
-  * If connecting to an ITS managed computer, be sure your NDSU account has been set up for MFA
-==== Error: Remote Desktop can't connect to the remote computer for one of these reasons: ====
+===== Troubleshooting RPD Connection Issues =====
+**IMPORTANT**
-{{:classes:csci125:start:rdp_cannot_connect.png?direct&600|}}
+  * Repeated failed attempts to a single computer will trigger automatic blocking of the PC you are attempting to for 24 hours. This means that all future attempts from an IP (If at home, any connected to your household router) will continue to fail for 24 hours. If your connection to a lab computer does not work, go ahead and try one or two more machines. DO NOT continue to attempt connections to multiple computers or you can also be blocked for 24 hours. If your computer or IP address has been blocked, we are unable to remove the block, nor can we tell you if it has been blocked. **You will need to wait 24 hours to try again.**
-=== Resolution ===
+  * If connecting to an ITS managed computer, be sure your NDSU account has been set up for [[https://kb.ndsu.edu/page.php?id=99733|multi-factor authentication]] (MFA).
-) Remote access to the server is not enabled
-Enable Remote Desktop on the remote windows computer under Settings --> Remote Desktop. Be sure to enable "Network Level Authentication" under Advanced Settings.
-) The remote computer is turned off or asleep.
-) The remote computer is not available on the network
-This is the most likely reason for this message to appear.